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losing internet service

bibtucker
First Timer
Message 4 of 4

Ist post. Internet goes and we lose service on laptop, desk top and sky channels

Advice please

Please test router and line, replacement router?

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi bibtucker

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Debbie

 

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Message 2 of 4

Yes I lose both connections

I think it is a WIFI HUB plain black with a blue light which remains on when we have a problem

I turn it off for 10 secs switch it back and everything is OK

*removed*

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martswain
Philosopher
Message 3 of 4

Have you tested the line in SERVICE CENTRE ?

 

Do you lose both WiFi and wired connections ?

 

What router do you have and what happens to the indicator light(s) when you have the problem.

 

Please add your home number to your community profile so staff can identify your account.

 

They will not be back until Monday and then working through topics from oldest first.