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lost internet after upgrade to fibre optic

psulkowski
First Timer
Message 3 of 3

After upgrade my internet to fibre optic, stop working. i did reset, restore to fabric setting, all recommended steps ,  but still didn't work from Friday. i only get message  if it will be some work, and i don't, and i don't have to do nothing.    

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2 REPLIES 2

Message 1 of 3

Hi psulkowski,


If you still need assistance can you please, as Skynet_TX has requested, update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

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Skynet_TX
Community Star
Message 2 of 3

Hi @psulkowski,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.