on 19-10-2020 07:43 PM
Hello, can anyone help please? my sister is moving into sheltered housing on Wednesday and needs a phone, however she has been advised that TalkTalk can only stop her service in her current address on the 23rd and restart on 29th. She was offered and accepted the property quickly and is hoping she could have her internet swapped quicker than 6 days,
on 21-10-2020 12:26 PM
Unfortunately as martswain has advised the appointments are based upon engineer schedules and the date given will have been the earliest available.
Sorry for any inconvenience caused.
on 19-10-2020 08:35 PM
It's all down to the availability of the engineers, quite honestly getting it done in 10 days is actually pretty good.
The normal lead time for a home move is at least 14 days.
Unless your sister has been registered as vulnerable it is highly unlikely that either date will be able to be changed.