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galestu
First Timer
Message 7 of 7

My new fibre installation is booked for tomorrow, however I have had a text saying i don't need to be at the address. Up until then I was under the impression I would need to be there.  (i had arranged for my disabled dad to go there by taxi)   can anyone advise ?  thanks

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6 REPLIES 6

Message 1 of 7

Hello,

 

Thanks for the update. Did everything go ok?

 

Thanks

 

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galestu
First Timer
Message 2 of 7

Just waiting for the engineer to arrive, Dad is there, - better safe than sorry.   Thanks

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Message 3 of 7
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martswain
Philosopher
Message 4 of 7

@galestu  ask the developer/builder if they have installed an Openreach phone line, you will need one for Fibre 35/65/150

 

If you have ordered Future Fibre - Data Only you will need a fibre optic cable into the property.

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galestu
First Timer
Message 5 of 7

HI Karl, 

Thanks for the answer. Its a new build property and there is a socket pre installed in the house, but as the first occupier I cannot be sure about the phone line ?  thanks

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Karl-TalkTalk
Support Team
Message 6 of 7

Hi

 

If you have a working phone line at your property currently, then the Openreach engineer will usually just switch the line over at the external cabinet. 

 

An engineer will normally only need to access the property if there is no phone socket and one needs to be fitted, or if you have no current phone line to the house.

 

Thanks  

 

Karl. 

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