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new installation today - no equipment

thibor
First Timer

on ‎29-12-2021 08:50 AM

Message 5 of 5

An Openreach engineer is here currently to install fibre as scheduled but none of the equipment has arrived ahead of time. who can i talk to about getting it delivered?

TIA

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4 REPLIES 4

Debbie-TalkTalk
Support Team
In response to thibor

on ‎31-12-2021 09:33 AM

Message 1 of 5

Hi thibor

 

Thanks for your reply. 

 

Please let us know if you do experience any further issues.

 

Debbie

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thibor
First Timer

on ‎31-12-2021 09:26 AM

Message 2 of 5

Hi Debbie, yes it was. i’m sorted for now using a standard router and the CPE is in transit after talking with a support chap the other day. 

Debbie-TalkTalk
Support Team

on ‎31-12-2021 08:05 AM

Message 3 of 5

Hi thibor

 

I'm sorry for the delay.

 

Is this a Future Fibre installation?

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martswain
Philosopher

on ‎29-12-2021 09:52 AM

Message 4 of 5

@thibor If it is FTTP (Future Fibre) , call 0345 172 0074 or Live Chat form this page

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

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