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new router but Internet STILL keeps dropping out

jrkennedy
Conversation Starter
Message 2 of 2

Ok, so i received my new router from talktalk.

a attempt by talktalk to correct what appeared to be the router dropping out , and disconnecting all WiFi connected devices.

The new router is working fine will all devices connecting to the router, That's where the good news Ends.

Randomly the connection from the router to the WEB keeps dropping , when looking at the router the light on the front says it connected , but quite clearly it isn't , then is , then isn't .

Not good when trying to work from home.

any help would be appreciated .

1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi jrkennedy,

 

I'm sorry for the delay. Can I just confirm, is it only wireless devices which are losing the connection? Do you have any devices connected wired?

 

Thanks

 

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