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no internet

simco
Team Player
Message 5 of 5

Hello

Today i lost internet. I did a live connection test and there seems to be a problem between the exchange and my home and given 2 to 3 working days to fix. I work from home so need internet, is there any chance to get this fixed asap?

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4 REPLIES 4

Message 1 of 5

Hi

 

Glad our team was able to help.

 

Regards,

 

Karl. 

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 5

Sorry been doing catch up today for the lost hours yesterday. Yes Debbie all seems to be working ok. Would like to say thank you for getting the problem fixed in such a short time.

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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi simco

 

I'm sorry to hear this.

 

The line is now showing in sync and connected. Is this working ok now?

 

Thanks

 

Debbie

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martswain
Philosopher
Message 4 of 5

48-72 hours is the standard response time on home broadband contracts. 

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