on 30-01-2019 02:48 PM
Glad to hear that the Openreach engineer has been able to improve things for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 30-01-2019 02:32 PM
Openreach engineer turned up today (a day early),very informative and helpful guy,
He couldnt find a line fault but after doing a few tests he managed to get my speed up to 23.7 meg. (he also changed the faceplate to an openreach one)
Thats better than my 18,8 normal so im happy with that.
He said that 24 is the most my line will take so all in all its a result for me.
Thanks for your help.
on 29-01-2019 02:46 PM
I've received confirmation from our network team that the engineer visit is booked for 30/01/2019 PM (13:00-18:00), please let us know how you get on
on 29-01-2019 12:41 PM
Thanks for the PM, I've passed on your availability to our network team, we'll let you know when we receive confirmation of the date booked
on 25-01-2019 01:59 PM
OK thanks, if you'd like us to pass this back to our network team and arrange another engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 25-01-2019 08:11 AM
Ok thanks for letting us know. The line tests are clear apart from one which shows a loop fault. This can sometimes be caused by internal wiring or equipment connected to the line.
Just to confirm, have you ever tested with an alternative router? If not then we can arrange to send a replacement router for testing purposes before arranging an engineer visit?
on 24-01-2019 11:34 AM
on 24-01-2019 11:05 AM
on 24-01-2019 07:29 AM
on 23-01-2019 06:43 AM
Apologies for this.
Can I just check if your router is connected at the test socket?
I've completed a line test which hasn't detected any faults but the speed is below the predicted range for your line.