04-10-2019 10:09 AM - edited 04-10-2019 10:31 AM
after having poor speed for long time now and reciving new router nothing change and after performing line check yesterday it come up with 39mB and message it could be better, had online chat and they sending me another router to solve this, i know this is not router related i`ve had two different routers from my friends d link and netgear and connection speed is allways around 39mB no mather what, so please check this for me just dont waste money for sending me routers every month, i`m paying for faster fiber with speed boost obviously don`t expecting 67mB as advertising but 50 will be great instead of low 30, there is no extensions between master socket (test socket and microfilter now) and router, pc is connected by cable not wifi and average speed is 34-35 dn and 8-9 up. is dlm ? my profile need changing?
on 07-10-2019 09:16 PM
A few days ago before I contacted TT status check was showing your line could be better and now my internet connection is very bad worse than before very unstable etc and status check showing you line is ok now
What is happening?
on 04-10-2019 11:31 AM
If the sync speed is above the guaranteed minimum then generally we can't raise it as a fault to Openreach
As you've disconnected the telephone can you switch your router off for 30 minutes then switch back on and check to see if speed has improved
on 04-10-2019 10:51 AM
on 04-10-2019 10:47 AM
on 04-10-2019 10:38 AM
live data now
ADSL Link Downstream Upstream
Connection Speed 39347 kbps 10077 kbps
Line Attenuation D0( 15.6) D1( 40.2) D2( 64.1) dB U0( 7.3) U1( 33.5) U2( 51.4) U3(N/A) U4(N/A) dB
Noise Margin D0( 6.0) D1( 6.0) D2( 6.1) dB U0( 7.5) U1( 6.0) U2( 6.0) U3(N/A) U4(N/A) dB
on 04-10-2019 10:31 AM
Line test isn't picking up any issues and your sync speed is above the guaranteed minimum.
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?
Does your master socket have a Test Socket?