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poor speed again and again. where to go from now !! 2mbps

Slowconnection
Conversation Starter
Message 11 of 11

Dear Sir/Madam

 

No sure what is going on with my connection now, very very poor service i am getting on .

 

I was just under 17mbps for 3 to 4 days and this morning 2 mbps, tested with 2 routers. 

 

Slowconnection_0-1642850592416.pngSlowconnection_1-1642850790153.png

 

CCIE#55624
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10 REPLIES 10

Message 1 of 11

Hello,

 

I've included a Help Guide below,

 

Our live chat team

 

Thanks

 

 

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Message 2 of 11

Hi

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

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Slowconnection
Conversation Starter
Message 3 of 11

Please Sir.. do what ever fix it

 

This is my last chance today with this poor service

CCIE#55624
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Message 4 of 11

Hi Slowconnection

 

Would you like us to run the line test again first between 1-3pm or just arrange an engineer visit now?

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Slowconnection
Conversation Starter
Message 5 of 11

please do re-book the engineer ASAP.

 

Wasted plenty of my time with this service already

CCIE#55624
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Slowconnection
Conversation Starter
Message 6 of 11

Hello,
We've found a fault and need to send an Openreach engineer to your home to fix it. We're really sorry if this is causing issues with your service.

To book an appointment, please login with your username and password here

Thank you for your patience.
Your TalkTalk team

CCIE#55624
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Message 7 of 11

Hello,

 

Thanks for confirming. We will re-run the line test again between 1-3pm and will post back as soon as this has completed.

 

Thanks

 

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Slowconnection
Conversation Starter
Message 8 of 11

Dear Sir.. I have wasted plenty of time with this poor service now. 

 

I bought your service to work for me not I work for it.

 

i will reconnect to the test socket between 13:00 and 15:00 UK time

 

This is my LAST chance. if it is not fix fully . I am out from here.

CCIE#55624
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Michelle-TalkTalk
Support Team
Message 9 of 11

Morning,

 

I'm sorry to hear this and I will take a look now. I've run a test on the line which has detected a potential fault. Does your main socket have a test socket? If it does then if possible please can you connect the microfilter, router and phone at the test socket so we can re-run the line test in this set up. Is the voice service also ok with no noise on the line?

 

Thanks

 

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Michelle-TalkTalk
Support Team
Message 10 of 11

Morning,

 

I'm sorry to hear this and I will take a look now. I've run a test on the line which has detected a potential fault. Does your main socket have a test socket? If it does then if possible please can you connect the microfilter, router and phone at the test socket so we can re-run the line test in this set up. Is the voice service also ok with no noise on the line?

 

Thanks

 

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