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problems setting up non 5ghz wifi

kowalski181
First Timer
Message 15 of 15

my internet went off for 2 hours the other day after the router received a bad signal from my fibre coming into the house box. I had to reset the router turn off for 30 minutes to get new ip created and the wifi now works again. this has created issues, i have had to reset several devices such as all google devices to reconnect, i have a netatmo heating app that worked previously under a seperate network wifi i created within the router... this has disappeared so i cannot connect to my heating app for my boiler at all as it it doesnt accept 5ghz wifi connection. i have tried to reset this by logging into my router using the 192.168.1.1 but i cant get in. can anyone tell me how to get into the router admin and setup non 5ghz wifi channel so i can get into my heating again

thanks]

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14 REPLIES 14

Message 1 of 15

Thanks I'm away for weekend so will sort Monday

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martswain
Philosopher
Message 2 of 15

Too late for today, chat is open 0900 - 1800 tomorrow.

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

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Message 3 of 15

Apologies for being a fool but how would I ask them? Cheers

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KeithFrench
Community Star
Message 4 of 15

They will have only disabled this if you have asked them to. Perhaps ask Future Fibre if they have & then come back to me?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 5 of 15

I have no idea if they have disabled WiFi optimization on my router.. if not I would like this to be lifted. My WiFi and router are working great but my 2.4ghz channel I had setup previously to run alongside the 5ghz has gone and I need this to control my heating

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KeithFrench
Community Star
Message 6 of 15

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? This has the facility to overwrite any Wi-Fi changes made to the router’s configuration, which will not help rectify this type of problem. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply & if they can access your router, even though Future Fibre, they will normally do this. If not you will first have to ask the Future Fibre team to do it first.

The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

KeithFrench
Community Star
Message 7 of 15

Yes @kowalski181 I can probably help with the WiFi issue as @Gliwmaeden2 says. What make & model of router are you using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Gliwmaeden2
Community Star
Message 8 of 15

@kowalski181, if you have a Future Fibre service, you will be referred back to that specialised team for support:

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

CS @KeithFrench, may be able to help too with the router etc.

 

Gliwmaeden2, a fellow customer.

kowalski181
First Timer
Message 9 of 15

Updated

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Message 10 of 15

Hi kowalski181,

 

Have you tried speaking to our Future fibre support team, they should be able to help

Chris

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kowalski181
First Timer
Message 11 of 15

Updated profile

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Michelle-TalkTalk
Support Team
Message 12 of 15

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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Skynet_TX
Community Star
Message 13 of 15

If you can't log into your router using the user name and password shown on the label on the back of the router (ensure you are using the router password, not the Wi-Fi password), then you could try to factory reset the router by holding in the reset switch on the back for over 10 seconds. Once you have done this you should be able to log into the router using the details on the label, and you can then check to see if both the 2.4GHz and 5GHz Wi-Fi bands say they are working. If this doesn't help then be sure to complete your profile as explained by @Gliwmaeden2 and the staff here will be able to help.

 

Note that factory resetting your router will cause it to lose any settings you may have changed in the router.

Gliwmaeden2
Community Star
Message 14 of 15

@kowalski181, staff work on the forum Monday to Friday. 

 

Please look out for their reply. 

 

You need to complete your community forum profile details for them to identify your account. It's particularly important to add your Talktalk landline number by going via your avatar/name; settings; launch profile wizard. 

 

Your thread will be in a queue for attention. 

 

I'll move the duplicate post out of the way.

Gliwmaeden2, a fellow customer.