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promised broadband speed in email V truth.

ecrivain55
First Timer
Message 2 of 2

I was promised by email that if I upgraded for £2-50 per month that I WOULD get certain speeds by TalkTalk

(I paste the parameters below)  However the speed I get is only 52/53, nothing like that promised. Has anyone else been conned by this promise.

I am told by talktalk after hours of online chat and masses of checks they only guarantee a lower speed of 46 and an upper of 56. This is way short of their promise.

If I don't get a SATISFACTORY reply from my complaint I am going to take this to the ombudsman and the office of fair trading as, to my mind the email is fraudulent.

Your current Faster Fibre speed
40 Mb/s
 
With Fibre Speed Boost
64-80 Mb/s
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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi ecrivain55

 

Please can you power down your router for a full 30 minutes and then run a speed test following this?

 

Thanks

 

Debbie

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