on 10-09-2021 09:47 AM
hi there, i wonder if there any ways getting into direct contact of customer service? my router was delivered as scheduled and yodel confirmed that will return to sender. and openreach engineer said they need to replace the old cable and causing me not able to start the service as planned, even when I have my own router ready.
on 21-10-2021 10:00 AM
hi Michelle, want to confirm if the message i received from TalkTalk are actually auto compensation or not? If it as actually the auto compensation amount, why are you counting the delay as only 3 days? instead of the actual 20 days?
on 21-10-2021 09:30 AM
I've included our Auto Compensation Policy below,
News about your auto compensation - there is currently an industry wide delay paying auto compensation to some customers. This includes delayed installations and total loss of service repairs. Payments will still be made automatically however they are likely to be later than the 30 day limit. We'd like to apologise for the inconvenience this may cause.
on 11-10-2021 05:09 PM
It takes at least a month to process, @foxivan.
You'll see that there are delays, which means it will take longer than usual.
It's a separate department that process it.
It's processed from when it was resolved, so that they can calculate the delay etc.
on 28-09-2021 06:18 AM
on 24-09-2021 02:11 PM
on 24-09-2021 02:01 PM
hi Chris, the first monthly bill was charged today , for a service which is not yet live and unable to confirm the exact date yet. besides, I am spending more money for a mobile plan , shouldn't I get a waiver or compensation?
on 24-09-2021 07:53 AM
The latest update from Openreach yesterday afternoon says "This message confirms the required contractor works have been completed and Openreach will now review the fault status."
I'm sorry it's taking so long but hopefully it will be resolved soon
on 23-09-2021 05:59 PM
Hi Chris, openreach visited me on 21 Sep as scheduled, and hope it was the same engineer who was supposed to finish the installation on 7 Sep. He said he would help to try to complete the scaffolding and installation this week. yet so far, as of today, still no news yet. I hope your side also received the feedback from openreach and help to expediate. please understand my frustration and get it done asap.
on 17-09-2021 01:08 PM
on 17-09-2021 08:32 AM
Our Order management team and network team have taken a look at this and we are going to need to treat this as a fault and arrange an engineer visit, to do this can you confirm:
on 16-09-2021 11:03 AM