Hello,
For most of this year now we've been having issues with our internet connection dropping out and needing to switch the router off for 20-30mins in order for it to come back. This happens 2-3 times a week minimum now.
This often seems to be triggered when switching between devices in the house, e.g. I can be using the internet just fine upstairs on the computer, then shut that down and straight away open up my laptop to use that and the connection will be gone and I'll need to turn the router off and on.
Other times it will be the same device that does it e.g., I can be on my laptop downstairs and all's fine, then close it down and go upstairs to carry on using it and in that short time the internet will be down.
If I use 4g on my phone to check the connection on the talktalk site it never shows any issues for some reason, so I don't know if it's just some weird problem with the router - a ' Sagemcom FAST 5364-3. T8'.
Plus, I don't know if it's related, but for a few years now we get issues gaming online with sudden lag spikes and other issues with latency and slow download speeds - but that does fluctuate and appears fairly random.
Anyway, the main issue is the random drop outs as it's becoming quite frustrating when working from home.
Really appreciate any help you can give! Thanks in advance,
Lorraine.
