on 07-11-2021 07:24 PM
Can anyone help me with that? I am experiencing low speed from few days ago now. I've tried everything. People from the chat were doing the tests but nothing helped and the chat was just ending in the middle of the conversation.
on 12-11-2021 06:11 AM
on 11-11-2021 01:19 PM
@Michelle-TalkTalk The engineer visit would be great. Please, make an appointment. I am not using any adapters. Unfortunately, I can not dial it from my phone as I don't get anything else than a router. So even if I have it within my package, I didn't get any phone or tv box.
on 11-11-2021 01:13 PM
Ideally it would need to be a wired test. As everything looks ok from here would you like us to arrange a TalkTalk Engineer Visit to visit so that they can run some checks in the property, including some wired speed tests? Can I also just confirm if you're using any powerline adapters? Can you also dial 17070 from your home phone and confirm if the correct telephone number is read back please as this will rule out a possible crossed line. Please do not post any personal information on the Community.
on 11-11-2021 01:01 PM
Thank you. This still looks really low based upon the current sync speed. Please can you run a wired pings and trace routes and post the results into the thread.
on 11-11-2021 11:37 AM
on 11-11-2021 09:15 AM
I was on wireless. Just checked on my phone, the results are as follow: 6.8 Mbps-average download speed and 3.7Mbps average upload speed.
Just also checked on my laptop (also wireless), the results are as follow: 6.6Mbps-average download speed and 3.6Mbps-average upload speed.
on 11-11-2021 06:24 AM
on 10-11-2021 04:04 PM
You can see the results above. Also, which router should I send back to you? Do think the engineer appointment is the next thing we need to do?
on 10-11-2021 02:36 PM
on 10-11-2021 02:34 PM
Good afternoon @Debbie-TalkTalk
New router just came in. I did everything as in the instruction and run the speed check. The results are similar to those before. (see attachment)
on 08-11-2021 10:02 AM
on 08-11-2021 09:59 AM