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slow speed

Gingerpooh
Team Player
Message 3 of 3

paying for 150 mband only getting half the speed, sick of this for so long I did get full speed for a week that was almost a year ago, thought i would allow to to try and sort this, but after 12 months failed.

you have two weeks to sort my speeds before i report your company to the governing organization For a full refund for lack of service, I run my own PC and Laptop repair service so I know what checks to do so I dont need you to try and Bul***!) me. fix it or refund me 

Lord Dean Andrew White
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault, however I can see that the sync speed has been varying. Can I just confirm, has the set up changed at all since the engineer set this up? Have you ever had an engineer visit to look at this for you?

 

Thanks

 

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Divsec
Community Star
Message 2 of 3

Hi @Gingerpooh not a lot to say other than Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.

I don't work here and all my opinions are my own.