on 16-06-2019 04:22 PM
We had no broadband one day last week for most of the day & talktalk sent an engineer to the exchange its working again now but my speed is allover the place & has dropped dramatically also getting high pings when doing speed tests usual speeds are about 58 had no problems in all the time i have been with talk talk but cant even watch youtube without it stuttering could someone look into this please for me
router is HG 633
cant see anything different in the router sats
on 17-06-2019 12:38 PM
Thanks for getting back to me, hope you're feeling better
Can you please run a couple of speed tests at lest 10 minutes apart on the My Account speed checker on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)
17-06-2019 11:41 AM - edited 17-06-2019 11:46 AM
sorry i havent answered till now but i have been poorly so not been on the speeds have been varying between 3 - 18 but 18 has been the fastest,I have tested both wireless & wired.just tested again & it was 6MB down
on 17-06-2019 09:41 AM
How are you getting on, are you still experience the poor performance? Do you experience the poor performance on devices connected to your router by Ethernet cable (if you have any)?
on 16-06-2019 07:08 PM
You are getting a downstream line rate of 57M, which is way more than enough to watch any youtube video. What sort of speed test results do you get on wired or wireless connections?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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