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slow speeds after Broadband fault

skippy70
Team Player
Message 26 of 26

We had no broadband one day last week for most of the day & talktalk sent an engineer to the exchange its working again now but my speed is allover the place & has dropped dramatically also getting high pings when doing speed tests usual speeds are about 58  had no problems in all the time i have been with talk talk but cant even watch youtube without it stuttering could someone look into this please for me 

router is HG 633

cant see anything different in the router sats

Up
Connection status:
Showtime
Upstream line rate (kbit/s):
14811
Downstream line rate (kbit/s):
57321
Maximum upstream rate (kbit/s):
14208
Maximum downstream rate (kbit/s):
76672
Upstream noise safety coefficient (dB):
5.6
Downstream noise safety coefficient (dB):
6.4
Upstream interleave depth:
1
Downstream interleave depth:
1663
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
12.5
Upstream output power (dBm):
6.8
Downstream output power (dBm):
11.9
Channel type:
Interleaved
DSL up-time:
0 days 18 hours 14 minutes 27 seconds

 

 

 
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25 REPLIES 25

Message 1 of 26

Hi skippy70,

 

I'm glad to hear this and thanks for the update 🙂

 

Thanks

 

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Message 2 of 26

everything seems to be back to normal now thank you for your help its most appreciated.

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Message 3 of 26

Hi skippy70,

 

How are you getting on?

 

Thanks

 

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Message 4 of 26

OK thanks, could you try to leave at least 10 minutes between tests as running speed tests very close together can give unreliable results

Chris

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Message 5 of 26

the last test was over 5gb wireless

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Message 6 of 26

OK thanks. Did you run he speed tests on a wired or wireless device?

Chris

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Message 7 of 26

yes Chris thats with the new router

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Message 8 of 26

Hi skippy70,

 

Your latest speed test results look much better, are you still using the new router?

Chris

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Message 9 of 26

not sure what happened but after doing numerous tests & getting the same results, it has suddenly jumped back to the usual speeds

Capture.JPG

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Message 10 of 26

router replacement came this morning & the test results are just about the same not sure what to do now, but there seems little point in paying £40 a month for this present level of service ☹️Capture.JPG

 

 

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Message 11 of 26

I've ordered the router, should be with you within a couple of days but please allow up to 5 working days for delivery (it's free of charge)

Chris

Message 12 of 26

as long as there is no charge to me for it then that's fine Chris thank you for your help.

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Message 13 of 26

I can send a router to test with, would you like me to arrange this?

Chris

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Message 14 of 26

im sorry i dont have a spare router to test with ☹️

 

 

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Message 15 of 26

OK thanks for information. Do you have another router that you can test with?

Chris

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Message 16 of 26

at least the tests seem a little more consistent now, but as i say nothing like they usually are, tbh i haven't run any speed tests for quite some time & it was only the fact that youtube videos had started to stutter quite badly after the fault last week that made me even look.

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Message 17 of 26

yes to router nothing else running

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Message 18 of 26

Thanks for running the tests. Just to confirm, did you run the tests on a device connected by Ethernet cable to your router (not wifi or powerline adapters)?

 

Were any other devices connected to the Internet at the time?


Chris

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Message 19 of 26

slightly better but still not what i would expect or in fact have been getting for the last 2 years on fibre if i didnt know better i would say i was back on ADSL 🤔

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Message 20 of 26

Capture2.JPG

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