on 16-06-2019 04:22 PM
We had no broadband one day last week for most of the day & talktalk sent an engineer to the exchange its working again now but my speed is allover the place & has dropped dramatically also getting high pings when doing speed tests usual speeds are about 58 had no problems in all the time i have been with talk talk but cant even watch youtube without it stuttering could someone look into this please for me
router is HG 633
cant see anything different in the router sats
on 19-06-2019 10:44 AM
on 18-06-2019 11:40 AM
on 18-06-2019 11:24 AM
on 18-06-2019 11:12 AM
on 18-06-2019 10:51 AM
router replacement came this morning & the test results are just about the same not sure what to do now, but there seems little point in paying £40 a month for this present level of service ☹️
on 17-06-2019 03:29 PM
on 17-06-2019 03:07 PM
on 17-06-2019 02:27 PM
on 17-06-2019 01:58 PM
at least the tests seem a little more consistent now, but as i say nothing like they usually are, tbh i haven't run any speed tests for quite some time & it was only the fact that youtube videos had started to stutter quite badly after the fault last week that made me even look.
on 17-06-2019 01:41 PM
Thanks for running the tests. Just to confirm, did you run the tests on a device connected by Ethernet cable to your router (not wifi or powerline adapters)?
Were any other devices connected to the Internet at the time?