on 12-08-2019 11:45 AM
on 12-08-2019 07:07 AM
Thanks for your reply.
I've checked and the sync speed has started to increase from 32mb to 32.7mb. Would it be possible to leave the router at the test socket whilst DLM is monitoring the connection/adjusting the speed?
on 09-08-2019 02:47 PM
on 09-08-2019 01:25 PM
Would it be possible to connect the router at the test socket for 48hrs (over the weekend) without rebooting the router? We can then check the connection stats again on Monday to see if DLM increases the sync speed any further.
on 09-08-2019 11:58 AM
The speed test result looks good based upon the sync speed. Speed test shows 31.4mb and sync speed is 32mb.
What speed were you previously receiving? The line tests are all clear so I'm not sure what this is detecting.
on 09-08-2019 10:44 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults. Please can you run a wired speed test using the TT speed tester so we can see the results?
on 09-08-2019 09:04 AM
on 08-08-2019 08:00 AM
on 08-08-2019 06:16 AM
Ok thanks for confirming this. Does your master socket have a test socket? If it does then would it be possible to connect the router at the test socket to run this test again?
on 07-08-2019 05:18 PM
Karl no problems with any of my services. It is just that when i run a service check it shows that there is a problem between you and my house. What i don`t understand is why this should be.
on 07-08-2019 11:34 AM
All line tests are clear and the router is in sync at 32mb. This is a little lower than it should be, but I can see no obvious issues remotely.
Do you have any issues with the home phone, any noise or crackling on the line ?
Do you have a test socket, and if so, can you connect the router directly to this with a filter and the short adsl cable.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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