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speed check

Gannite180
Conversation Starter
Message 41 of 41

When i run a check it seems to indicate a problem between talktalk and my house. My speed is 25Mbps it is supposed to be 40Mbps.

gannite180
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40 REPLIES 40

Message 1 of 41
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Message 2 of 41

Debbie Many thanks for your help.

gannite180

Message 3 of 41

Hi Gannite180

 

Yes the line tests are all clear. If you do experience any issues with the connection/performance then please let us know.

 

Thanks

 

Debbie

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Message 4 of 41

Debbie no i am not running a wired speed test. But my query was about  was the Service Check showing a fault. If your tests show that everything is fine forget about it.

gannite180
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Message 5 of 41

Hi Gannite180

 

I've completed a line test which hasn't detected any faults and your line is in sync at 32.1mb.

 

Are you running a wired speed test?

 

Thanks

 

Debbie

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Message 6 of 41

Debbie i have just tried it using Opera and it is still the same.

gannite180
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Message 7 of 41

Hi Gannite180

 

Thank you, please let us know how you get on.

 

Debbie

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Message 8 of 41

Debbie i have not tried that. Will try it and get back to you.

gannite180

Message 9 of 41

Hi Gannite180

 

Apologies for the delay.

 

Have you tried this in a different browser to see if you receive the same message?

 

Thanks

 

Debbie

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Message 10 of 41

Debbie when i do a line status check it still shows a fault between TalkTalk and my house. But as it do not seem to cause any problems i am not worried.

gannite180
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Message 11 of 41

 Hi hosay299

 

Thanks for keeping us updated.

 

Please let us know if you do experience any further issues.

 

Debbie

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Gannite180
Conversation Starter
Message 12 of 41

Debbie I only use Firefox so maybe it is something to do with that.

Thanks for all your help.

gannite180

hosay299
Philosopher
Message 13 of 41

Hi @Debbie-TalkTalk have tired in edge and works fine

 

also just done on google chrome again and works fine as well might have been somthing at the time 

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)

Message 14 of 41

Hi hosay299

 

I can't see any issues detected. Please can you try this again in a different browser?

 

Thanks

 

Debbie

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Message 15 of 41

Hi @Gannite180 @Karl-TalkTalk @Debbie-TalkTalk 

 

i have just done a speed test all fine

 

the health check has found a issue which i have not had before 

 

says this

Sorry, we had a problem checking your services

We tried testing your network connection, but we can’t provide service status updates on your current package.

 

So is there a issue with the system overall or just some people having one. I will post in a new thread with screen shot 

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)

Message 16 of 41

Debbie OK many thanks will refit the face plate. But the service check still shows a fault between your network and my house.

gannite180
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Message 17 of 41

Hi

 

There was an incident raised earlier today as some of our systems were having issues however these have been reported as resolved.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 18 of 41

Debbie i have just seen another thread that ask about the service check shows a fault between TalTalk. and home. It would seem to be that the service check is not working.

gannite180
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Message 19 of 41

Message 20 of 41

OK Debbie will call back on Wednesday.

gannite180