on 04-02-2022 05:13 PM
Hope someone can help used to have a solid download of around 56/57 and latency of 5ms then had a fault which was fixed via engineer visit who reset the line after fixing but after i disconnected modem a few times while moving stuff about now i seem to be stuck on download of around 45 and latency of 15ms are you able to check if i have now been placed on a lower profile due to disconnects
Thank you for any help
on 11-02-2022 12:12 PM
on 11-02-2022 07:01 AM
I've checked the engineers notes and they advise that work was completed at the cabinet to resolve this fault.
The connection stats show that the line is in sync at 51.6mb and line test is clear.
How has the connection been since your last post?
on 10-02-2022 10:41 PM
Hi Debbie it seems to have stabilized a bit now and not dropping connection anymore but still don't think it is as it should be would appreciate if you could still run a check from your end thanks ....
on 10-02-2022 08:07 PM
Had engineer visit he said there was an issue and speed nowhere near what it should be as only 200 metres from box said he was going to box to check and do stuff and would come back when finished to recheck he was over there for about an hour never came back to check and now internet just keeps going on and off not really useable i have done the basic line check from account page and now that says there is a problem..... any help thank you
on 10-02-2022 06:11 AM
on 09-02-2022 02:13 PM
on 09-02-2022 01:46 PM
on 09-02-2022 01:42 PM
Thank you. I've completed another line test which is still detecting the same fault towards the property.
The next step will be an Openreach engineer visit. Would you like me to arrange this visit?
on 09-02-2022 01:23 PM
on 09-02-2022 07:53 AM