on 21-12-2020 11:29 AM
I've recently upgraded from Fibre 35 to Fibre 65 but find no difference in speed. I have turned my router off for over 30 minutes but there wasn't any difference. When I go to Service Centre it shows speed to router as 51mb but running a speedtest I only get about 38. I'm connected via Ethernet so is there anything else I should do.
Thanks for any help.
on 04-01-2021 10:46 AM
on 04-01-2021 09:21 AM
I get speeds of between 35 & 40 on my desktop which is good but less than the estimated speed of 50+ I should be getting. My desktop is not located near any electrical devices except usual office & PC stuff like printer etc.
04-01-2021 08:26 AM - edited 04-01-2021 10:42 AM
Unless the the 2.4GHz band is congested you should still receive good speeds even if the wireless adapter is unable to connect to the 5GHz band. Is your desktop situated close to other electrical devices that could be causing interference?
on 31-12-2020 01:40 PM
Thanks for your email. I've now done as you suggested and it made no difference. I think it's pointing to my wireless adapter not being man enough to handle 5g.
on 31-12-2020 09:45 AM
It should show in the wireless settings on your device the 5ghz and 2.4ghz. It may be worth factory resetting your router and then splitting the SSID's again?
on 31-12-2020 09:17 AM
Thanks for your reply.
The SSID names are the same except one has 5g after it but it doesn't show any connected devices whereas the 2.4g shows my PC, phone & tablet.
on 31-12-2020 07:30 AM
Thanks for your reply. Have you split the SSID's on the router?
Apologies I'm not sure in regards to your computer. One of our Community Members may be able to help with this.
on 29-12-2020 01:41 PM
Thanks for your email.
The speed hasn't increased but I've been checking speeds in various parts of the house on my tablet and it's around 50 so I'm wondering whether the wireless adaptor on my desktop is the culprit. My tablet picks up a 5g connection to my router but my desktop doesn't. My desktop has Dell wireless 1502 802.11b,g,n installed. Do you know if this is capable of 5g or do I need to upgrade it.
on 29-12-2020 06:56 AM
on 22-12-2020 12:46 PM
on 22-12-2020 10:31 AM
I've run a test on the line which hasn't detected a fault and I can see that DLM is still currently optimising the connection. Would it be possible to try one more 30 minute router power down and then run a wired speed test using the TalkTalk Speed Tester please?