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think i need a software update can u check

kyrells29
Participant
Message 11 of 11

please can this be checked as i have no internet

kslade
0 Likes
10 REPLIES 10

Message 1 of 11

Closing as duplicate thread. I have posted on your other topic on the Community.

Message 2 of 11

well how can i get this done as im not getting any help

kslade

Message 3 of 11

turning it off for 30 mins does nothing done that about 5 times since 2pm yesterday

kslade
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Message 4 of 11

You also say here that you do not have internet.

 

https://community.talktalk.co.uk/t5/Broadband/No-Wifi-After-Live-Day/m-p/2635136

 

What you actually need is somebody to check your network authentication as if the line is in sync, which it would appear to be from that post above, that is what is missing.

 

What you are experiencing is nothing to do with router firmware.

 

Live Chat and the "manager" cannot find you because network authentication is missing.

 

Try turning off the router for 30 minutes, other customers have found a forced reconnection over that time can fix the issue.

 

Once staff sort out the above issue, if the router does need updating that should happen overnight in the first couple of days.

 

 

Message 5 of 11

begs u stop going on mate boring now

kslade
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martswain
Philosopher
Message 6 of 11

@kyrells29 wrote:

please can this be checked as i have no internet


So, mate, just how do you think they can magically send you a software update when you have stated you do not have an internet connection mate ?

 

🙄🙄🙄

 

Message 7 of 11

mate do u work for talk talk no shut up then mate  i dont care what u think bro

kslade
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Message 8 of 11

Yes, OVER THE INTERNET and you say in your OP that you don't have internet.

 

They cannot send the file as a download, it is pushed over your connection.

Message 9 of 11

well ive seen that talk talk can push them out manually 👍🏽

kslade
0 Likes

martswain
Philosopher
Message 10 of 11

Routers are updated OVER the online connection, so if you are offline then it cannot be done.

 

As far as I am aware there are no updates that directly affect internet connectivity, they are mainly to do with menu features.