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turn off wifi optimisation

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3 REPLIES 3
Michael badhan
First Timer

Hi there is it possible to turn off my wifi optimisation, it keeps changing my channel that I manually set, back to the default. It is causing alot of my devices to drop out of connection.

 

Skynet_TX
Community Star

Hi @Michael badhan ,

 

Assuming you have the Sagemcom Wi-Fi hub then the staff here can disable this behaviour for you.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a day or two.

Michael badhan
First Timer

Thanks, I've updated my profile and I believe that is the router. 

OCE_Debbie
Community Team - TT Staff

Hi Michael

 

Apologies for the delay.

 

This has now been switched off, please let us know how the connection compares following this.

 

Thanks

 

Debbie