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upgraded to fibre 65, slow connection

B Gurung
First Timer
Message 5 of 5

Day 2 of the new fibre package, still slow internet connection, less than 10mb/s down

 

I have a new router, can  anybody advise how it can be fixed?

B Gurung
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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi B Gurung,

 

I'm sorry for the delay and I'm glad to hear that the fault has now been resolved 🙂

 

Thanks

 

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Message 2 of 5

Issue: Slow connection 

Action taken:  Called TT who sent the engineer next day and fixed it

Cause: incorrect wiring at the green box, the engineer fixed that and it's now performing above the guaranteed speed.

 

B Gurung

Message 3 of 5

Thanks for your reply. I did try that few times without any success.

 

So I called TT, who have scheduled an engineering visit tomorrow morning.

 

Fingers crossed for tomorrow.

 

BTW I was told that engineering visit cost £65 only if the connection issues is to do with the property.

B Gurung
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Anonymous
Not applicable
Message 4 of 5
Hi



Sometimes a 30 minute dis-connect and then re-connect starts a new session.



Do this only once and allow the connection time to resync.....
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