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very slow fibre, like dial up

essexbloke
Chat Champion
Message 23 of 23

Hi,

Our fibre broadband has got slower and slower over the past couple of weeks, this is a recurring fault every few months, sometimes we ignore it.

 

When i do message you, each time, a guy ends up coming out, and say`s that we are too far away for a decent fibre connection.

 

For a short time after it will be ok, never great.

 

I have paid an ex b t guy to check our wiring and connections again, they are almost new and are always ok.

 

Could you check from your end please ?

 

Last time we asked to go back to a normal wired connection but that was ignored.

Thank you.

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22 REPLIES 22

Message 1 of 23

Hi,

 

Ok, please let us know how the stability compares today.

 

Thanks 🙂

 

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essexbloke
Chat Champion
Message 2 of 23

Hi, no change on the router lights and when I logged into the router it showed as connected.

 

I hadn't realised it was down because my phone just switches to the mobile net.

 

My laptop and tablet were both unusable most of the afternoon.

 

The openreach guy was with us for a whole morning and found something was faulty along the road but didn't say what, since he came last week it's been the best for a long time.

 

Lets see how today goes, it was ok last night and this morning

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Message 3 of 23

Hello,

 

I'm really sorry to hear this and I will take another look now. The line test is currently clear and I can see 1 re-connection on the line. How often is connection currently dropping and have you noticed if any of the lights change on the router?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 4 of 23

Time to re-escalate this thread again, I think, @essexbloke ...!

Gliwmaeden2, a fellow customer.
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essexbloke
Chat Champion
Message 5 of 23

Oh well, i was hoping to give a glowing report........this afternoon has been terrible, the connection has been up and down, awful, sorry i thought he had cured it.

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Message 6 of 23

Hi essexbloke

 

Thanks for confirming your details.

 

I have arranged the engineer visit for 01/09 AM (8am-1pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

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Message 7 of 23

Hi essexbloke

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

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Message 8 of 23

Thanks Debbie,

Yes please, thank you.

 

Message 9 of 23

Hi essexbloke

 

I'm so sorry to hear this.

 

The line test is clear but I can see re connections on the line.

 

If you have already tested with different equipment at the test socket then I can arrange an Openreach engineer visit.

 

Would you like me to arrange this?

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Message 10 of 23

I'll re-escalate this thread for you, @essexbloke.

 

Staff will be back on here from Tuesday. 

Gliwmaeden2, a fellow customer.
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essexbloke
Chat Champion
Message 11 of 23

Hi,

I didn't reply last time because our connection had gone bearable but this last few weeks it has gone to being awful again.

Obviously I have plugged directly into the master socket, altered wireless channel numbers etc.

At the end of the day the last 2 engineers that have been out to us have said that at the distance we are from the main box we will always have problems with fibre.

I have paid ex bt employees to check our wiring etc before...it is all near new.

 

I have asked to go back onto standard broadband and get no help, they fiddle with the fibre at your end and it`s ok for a while then goes back to rubbish.

 

Can you suggest anything,  we have been with you for many years and been very happy but I am very tempted to go onto mobile broadband.

 

 

 

 

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Message 12 of 23

Hi essexbloke

 

I'm sorry to hear this.

 

The line test is clear and the connection appears to be stable.

 

Is the wireless connection dropping?

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essexbloke
Chat Champion
Message 13 of 23

Hi,

sorry to ask but our connection seems to keep dropping today ? Even as i am typing this ?

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Message 14 of 23

Hi essexbloke

 

Thanks for your reply.

 

Please let us know if you do experience any further issues.

 

Debbie

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essexbloke
Chat Champion
Message 15 of 23

Thanks Karl, it seems ok now.

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Message 16 of 23

Hi

 

Your wired speed tests results are within the estimated range for your line.

 

If the wifi speeds are low, try changing the wifi channel to see if this improves the connection over wifi.

 

Thanks  

 

Karl. 

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essexbloke
Chat Champion
Message 17 of 23

Hi,

Just did it.

Plugged in....

your speed tester says......

21.5 mbps download average

0.9 mbps upload average

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Michelle-TalkTalk
Support Team
Message 18 of 23

Hi essexbloke,

 

Can I just confirm, what speeds are you seeing if you run the speed test wired?

 

Thanks

 

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essexbloke
Chat Champion
Message 19 of 23

Sitting close to the router on wifi

 

your speed tester says......

0.8 mbps download average

0.9 mbps upload average

 

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Message 20 of 23

Hi essexbloke

 

What speed are you receiving at the moment? Would you like me to check the predicted speed range for your line?

 

Thanks

 

Debbie

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