on 06-07-2021 08:01 AM
Our fibre broadband has got slower and slower over the past couple of weeks, this is a recurring fault every few months, sometimes we ignore it.
When i do message you, each time, a guy ends up coming out, and say`s that we are too far away for a decent fibre connection.
For a short time after it will be ok, never great.
I have paid an ex b t guy to check our wiring and connections again, they are almost new and are always ok.
Could you check from your end please ?
Last time we asked to go back to a normal wired connection but that was ignored.
on 08-09-2021 07:38 AM
on 08-09-2021 07:20 AM
Hi, no change on the router lights and when I logged into the router it showed as connected.
I hadn't realised it was down because my phone just switches to the mobile net.
My laptop and tablet were both unusable most of the afternoon.
The openreach guy was with us for a whole morning and found something was faulty along the road but didn't say what, since he came last week it's been the best for a long time.
Lets see how today goes, it was ok last night and this morning
on 08-09-2021 07:12 AM
I'm really sorry to hear this and I will take another look now. The line test is currently clear and I can see 1 re-connection on the line. How often is connection currently dropping and have you noticed if any of the lights change on the router?
on 31-08-2021 10:09 AM
on 31-08-2021 09:15 AM
on 31-08-2021 08:50 AM
I'm so sorry to hear this.
The line test is clear but I can see re connections on the line.
If you have already tested with different equipment at the test socket then I can arrange an Openreach engineer visit.
Would you like me to arrange this?
29-08-2021 09:30 PM - edited 30-08-2021 10:43 AM
I didn't reply last time because our connection had gone bearable but this last few weeks it has gone to being awful again.
Obviously I have plugged directly into the master socket, altered wireless channel numbers etc.
At the end of the day the last 2 engineers that have been out to us have said that at the distance we are from the main box we will always have problems with fibre.
I have paid ex bt employees to check our wiring etc before...it is all near new.
I have asked to go back onto standard broadband and get no help, they fiddle with the fibre at your end and it`s ok for a while then goes back to rubbish.
Can you suggest anything, we have been with you for many years and been very happy but I am very tempted to go onto mobile broadband.
on 13-07-2021 01:48 PM
on 12-07-2021 07:25 AM
on 09-07-2021 08:36 AM
Your wired speed tests results are within the estimated range for your line.
If the wifi speeds are low, try changing the wifi channel to see if this improves the connection over wifi.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 09-07-2021 06:45 AM
on 06-07-2021 10:42 AM