on 05-04-2019 12:34 AM
hi we have recently signed a new contract and we where sent a wifi hub, cant fault it when we can connect, but it seems to drop connection all of the time and we have to keep manually reconnecting our devices every time. We heard great reviews which is why we changed over to talktalk, but seem to be having nothing but issues.
on 05-04-2019 12:37 PM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
on 08-04-2019 09:53 AM
Thank you. I've run a test on the line which hasn't detected a fault, however I can see re-connections on the line. Is the voice service ok with no noise on the line? Do you have an alternative router that you could test with?
on 09-04-2019 07:49 AM
on 10-04-2019 08:54 AM
A new router is on the way for testing.
This should arrive in the next 24-48 working hours.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 17-04-2019 07:17 AM
Apologies for this. I can see that the router has been ordered. I've chased for an update on this router and I will post back on this thread as soon as I receive further information.