wifi connected but apps not working

[sophielouise9514]

hi, i have been with talk talk just over a month and the white light is on my router and says connected on my phone and smart tv but no apps will load on my smart tv I.E netflix and all 4 

same on my phone facebook, youtube, snachat..anything even google just wont load at all.. talk talk have done line checks and they say its all up and running fine.. but on my end nothing is loading. i am wanting to change providers but i know there will be a exit fee but i dont want to pay for a service that has not been working. 

[Michelle-TalkTalk]

Hi sophie,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

[Gliwmaeden2]

Please complete your community forum profile details,  @sophielouise9514, so that staff can identify your account. 

Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

Staff reply during business hours Monday-Friday.