on 25-02-2019 12:51 PM
i have had this wifi hub for a while now and thought it would settle down but i am still having problems with it . my wifi seems to disconnect frequently and when it does connect it take a long time to connect .
I am also finding that when i wake up my phone or laptop it quite often comes up with a warning that i have no internet connection and then a second or two later it connects .
i think i have asked this before but is there a setting that saves power and shuts down the connection ? if so could someone point me to it ?
on 15-03-2019 09:21 AM
on 15-03-2019 08:56 AM
I have not made notes of when it has been a problem because it is constantly a problem .
I think you and I have spent way too much time on this So I will have to put up with it and see what I can do from my end
on 15-03-2019 08:42 AM
Ok thanks for confirming this. Would you like me to pass this over to our Network Team for further investigation? Do any other devices drop at the same time as the cctv? Do you have any recent dates and times when you know that the cctv has dropped and I can ask our Network Team to take a look.
on 15-03-2019 07:43 AM
I have not rebooted for several days.it was the same with 635 As I have said I am pretty sure it started when I changed to fibre
I am not keen on cancelling the speed boost just yet as I have a concession which will be lost but I think that will be the next step as it seems to me that the cameras don't like the extra speed .
on 15-03-2019 07:36 AM
Apologies for the delay. I've run a test on the line which hasn't detected a fault, however I can see a few re-connections on the line. Just to confirm, have you recently rebooted/switched off the router?
Could I also just confirm, did the cctv issue also happen when the HG635 router was connected or only when using the wifi hub?
on 14-03-2019 12:32 PM
I realise that you would rather blame my equipment than yours 😉 but I didn't have any problem before I changed to fibre I think it is more likely to be a problem with the actual Internet connection than anything else
on 14-03-2019 12:23 PM
Thanks for your reply.
Have you tested this (laptop) recently since the firmware update? I'm just trying to determine if this is just affecting the CCTV or all devices using 2.4GHZ.
on 14-03-2019 11:48 AM
on 14-03-2019 11:31 AM
on 14-03-2019 10:51 AM
on 12-03-2019 02:48 PM