on 25-02-2019 12:51 PM
i have had this wifi hub for a while now and thought it would settle down but i am still having problems with it . my wifi seems to disconnect frequently and when it does connect it take a long time to connect .
I am also finding that when i wake up my phone or laptop it quite often comes up with a warning that i have no internet connection and then a second or two later it connects .
i think i have asked this before but is there a setting that saves power and shuts down the connection ? if so could someone point me to it ?
on 05-03-2019 06:15 AM
04-03-2019 05:34 PM - edited 04-03-2019 05:35 PM
@Debbie-TalkTalk i have got the new hub set up and it seems to be working ok (only time will tell ) buti have one question the previous router had firmware ending in 2600t this on ends in 1400t is that newer or older and if it's older can it be upgraded please ?
on 04-03-2019 01:15 PM
on 01-03-2019 10:01 AM
on 01-03-2019 07:45 AM
I've checked with our Product team and they don't know why you're experiencing the problem with the wifi disconnecting, would you like me to send another router to test with?
28-02-2019 04:39 PM - edited 28-02-2019 04:42 PM
i have just tried the "check your service status" page
Our health check’s showing that you’re regularly hitting your broadband’s line capacity. In other words, you’re using more data than your line can handle. It can happen when you’re connecting lots of devices or downloading and streaming lots of stuff. And it leads to your internet feeling slow.
There’s an easy fix though. We recommend that you upgrade to fibre broadband. It’ll give you up to 3× the speed of your current connection, which means you’ll have all the data you need, for now and in the future too."
that will be about 230 Mbps then ? i look forward to that !
so that worked emoticon.quiet.title
on 28-02-2019 12:53 PM
28-02-2019 08:47 AM - edited 28-02-2019 08:49 AM
@Chris-TalkTalk this morning all my wifi cctv cameras were offline (which i kind of think rules out a faulty camera ) i rebooted the router and they all came back on line ,this has happened before quite frequently .
i have asked before but got no answer ""is there a power saving setting on this router ?" because i can't find one .
i think i have said this before too but my mobile phones are using data overnight when they are supposed to be on wifi this has only happened with this router .
is there any chance i can have a new wifi hub to try ?
on 27-02-2019 10:49 AM
on 27-02-2019 09:06 AM
@Michelle-TalkTalk i have found no difference so i did a factory reset (which didn't seem to work) and then i could not access 192.168.1.1 or get a connection . i have reverted to HG635 . I am very disappointed with the new wifi hub and fibre in general .
i am going to try it for a few more days and then i think i might knock of the speed boost off as all this seemed to start when i switched to fibre .
one more thing i would like to know is , can i revert to plain old broadband when my contract ends or will i need to change providers ?
on 26-02-2019 09:27 AM
on 26-02-2019 08:55 AM
i will . just a couple of things , i have a wired connection that i forgot about , this does not seem to be affected.
did you do the firmware update at about 08.50 because my connection dropped out for a couple of minutes?
on 26-02-2019 08:45 AM
I've run a test on the line which hasn't detected a fault, however I can see a few re-connections. I've made a change to the firmware, could you retest and let us know how the connection compares over the next 24hrs.