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Eero not reaching out of rhe room

Noah511
First Timer
Private Message TalkTalk
Message 3 of 3

Hi have had eero installed, it does not reach anywhere except the room it's in. I have tried to contact talktalk, they've only told me to extend my contract and incur an additional fee for another box. This doesn't seem right, or fair. 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Noah511 

 

I'm sorry to hear this.

 

Do you have just the one eero?

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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