No indication of voicemail messages

[daves01]

I'm no longer getting any indication when voicemails are available - usually there is an intermittent dial tone and a visual indicator on my phone.

[ferguson]

@ianfollett 

As mentioned previously please start your support topic. 

[ianfollett]

This fix doesn't work for me, I'm afraid. Please continue to work to find a fix. Many thanks.

[amahle-TT]

I am glad to hear that. Have yourself a good day @daves01😊.

Take care:)

[daves01]

So after a power down reset on my router (Eero) and a separate reset a few minutes later on the phone adapter (Grandstream) all problems have now cleared for me and my broadband & phone including voicemail indicators are now fully working for me.

[amahle-TT]

Hi there @daves01, I will look into this for you. Please confirm if you are messaging us from home.

[ferguson]

@ianfollett 

Please start your own topic and the supportv team can have a look when they are back online from Monday. Have you tried to contact customer services directly by the way, that might be quicker?

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[ianfollett]

I have the same problem ! It's been like this for the past few months, since TT fixed the last major landline outage. Please fix this URGENTLY, as the service is useless as it is.

[ferguson]

OK, this has been flagged up to the support team for you.

[daves01]

Yes, TalkTalk voicemail - and it was all working fine until recently.  Messages still get recorded but you don't know if there's any messages until you dial 1571 (at 2p a go!)

[ferguson]

Do you mean TalkTalk voicemail? I wasn't aware that was even available with VoIP?