Poor reception in parts of bungalow due to brick walls - speed goes from 900 to 12

[TrixieRa]

Hello,

After a stressful time about leaving TT, I accepted an offer for FF 900.

Despite trying to move the eero around, I cannot get higher than about 12 Mbps in the main bedroom, so the Roku will not work. I'm in a older bungalow with brick walls for each room, which is great except, of course for wifi levels

Did not have the problem with the 65 deal.

I've written to Help and Concern with a rough sketch plan highlighting the different levels, but no response.

Can a repeater or some other device be supplied?

The ethernet for the main desktop PC is fine at 900 mbps

[Philile-TT]

@KeithFrench @ferguson thank you for the support. 

[ferguson]

No worries, I also know from experience that your guidance on these matters is second to none. 

[KeithFrench]

Yes, @ferguson you were being very helpful. Thanks for this.

[ferguson]

Oh me neither, hence why I thought I was being helpful in pointing this out. I know from experience how placement of eeros is critical.  

[KeithFrench]

Hi @ferguson 

Of course, all I can go by is what the customer originally told me & I told her that the Hub 3 was the current supplied router. The other point is that I want to help find out what the real cause of the problem is. I have never liked "the science of guesswork"!

[ferguson]

Hey @KeithFrench it seems that a pair of eero Pro 6s were in fact supplied here, despite what you said earlier?

[KeithFrench]

Hi @TrixieRa 

Perhaps, before delving too deeply into the router you were supplied, I am offering my help to try & get the best out of what you have, with an evidence-based assessment. If you would like my help, as mentioned in my earlier post, please let me know.

[ferguson]

What make/model was the old router, out of interest?

[TrixieRa]

Thank you Siphosethu - but over recent weeks I've spent so much time on the phone to TT – a minimum of at least one hour each time.  I did email Help and Concern with the details and a rough sketch plan of the layout of the bungalow and had hoped they would come back to me. But my phone calls over the last 4 weeks have been a nightmare with differing details and stories each time, so I do not really feel up to another marathon yet.

Can something be supplied, or do I have to go out and buy extras? It will be disappointing to do the latter, bearing in mind the old router worked fine

[siphosethu-TT]

@TrixieRa I would advise you contact the full fibre team on 03451720074  - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

They will be able to process the order for you if required. Thanks

[TrixieRa]

Oh dear – so why have TT sent me out the eero Pro 6 with my new package less than two weeks ago?

Perhaps you need to update TT and get me the proper router for FF 900

[KeithFrench]

TalkTalk do not supply eeros anymore. The standard router for all packages now is the TalkTalk WiFi hub, which does have extenders which can be purchased separately. 

You are convinced that the problem is a brick wall, but have you proved this with a WiFi analyser?

Wi-Fi interference (nothing to do with electrical interference) can cause:-

1. Slow speed,
2. intermittent dropouts,
3. breaks in the signal,
4. no signal at all,
5. or no internet access.

This can affect one or more devices. This can also lead to a permanent reduction in the speed of one or more devices. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers far more from Wi-Fi interference than the much faster 5GHz band. However, the 2.4GHz band has a longer range than the 5GHz band and can penetrate walls better. This may very well change depending on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves my sending out a guide to help you get important diagnostic information for me. I will then analyse these results for you and recommend changes to your router configuration, if required.

I only send this out to people who request it.

[TrixieRa]

Thank you, but it's the brick which cause the problem as nearby is very fine

[TrixieRa]

Thank you, Keith . It's model K010001 PRO 6 and no echo dots

[mandisa1-TT]

Thank you for the support @KeithFrench 

[KeithFrench]

Hi @TrixieRa 

I can help a lot with this type of problem. Which eero model do you have & do you own any Echo Dots, as they can help improve WiFi coverage?

[siphosethu-TT]

Hi there @TrixieRa, you can call in on the number below so they can run checks on this for you. If @KeithFrench is not busy I'm sure he'll be more than happy to assist as well. 

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre