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£75 Reward Card

RadgeBob
First Timer
Message 6 of 6

I signed up in February to the Future Fibre500 and was promised 3 months free and a £75 reward card. I got the 3 months free but haven't heard anything about the gift card. I have contacted giftcloud as i was advised by the salesperson and they checked with Talk Talk who said the package i am on was not eligible. I have called the future fibre team who passed me to sales who passed me to customer services who then tried to pass me back to the future fibre team but none of them can help it seems. I just want what i was promised when i signed up with Talk Talk. Can anyone help please?

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5 REPLIES 5

Message 1 of 6

Hi Arne,

 

Thanks very much for your assistance mate

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Message 2 of 6

Hi RadgeBob

 

The voucher will be issued in the next few days.

 

Please keep an eye on your spam/junkmail folders for an email from giftcloud.

 

Regards

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Message 3 of 6

No thats  fine, 

 

I will contact the team responsible for the vouchers.


I'll post back when they reply.


Regards
 

Message 4 of 6

Hi Arne, it is in my biography do i need to put it elsewhere? thanks

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Arne-TalkTalk
Support Team
Message 5 of 6

Hi @RadgeBob

 

Can you add your account number to your community profile and I can escalate this for you.

 

Thank you

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