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Account not updated after upgrade to fibre 150

NW1955
First Timer
Message 12 of 12

Upgraded to fibre 150 one month ago but the online account is still displaying Fibre 65 so the account details are inaccessible to change any boost 

11 REPLIES 11

Message 1 of 12

Hi 

 

Im not 100% sure callsafe will work on VOIP but will ask our network team

 

Let you know.

0 Likes

NW1955
First Timer
Message 2 of 12

All appears to be correct now in the account also have boosts activated but cannot activate callsafe for my VoIP phone line

0 Likes

Arne-TalkTalk
Support Team
Message 3 of 12

Hi @NW1955 

 

Can you try My Account again the stuck order has been moved.

 

Thank you.

0 Likes

ColinK98
Whizz Kid
Message 4 of 12

One month ago ?

Some of us have been having the same issue for 6 months now.
with little hope that Talk Talk are in a position to resolve it.

0 Likes

Message 5 of 12

Hi fmccool302 

 

Sorry its a known  issue and is being worked on. 

0 Likes

fmccool302
Popular Poster
Message 6 of 12

Same here been active on future fibre to 2 months still nothing 

Message 7 of 12

Im sorry that this is still ongoing, I will re-escalate it to the network team.

0 Likes

NW1955
First Timer
Message 8 of 12

Hi

still no further updates from TalkTalk can’t believe it can take so long to change something so simple as changing account details not very good customer service one gets demoralised talking to so many different customer service departments

Message 9 of 12

Hi NW1955

 

Its a network level issue and is still being investigated 

 

Sorry its taking so long

0 Likes

NW1955
First Timer
Message 10 of 12

still waiting to update my account as now find I cannot block scam phone calls as still unable to access my account online this has been ongoing now for one month with so many contacts with different customer departments why can’t a simple operation of updating my details

0 Likes

Arne-TalkTalk
Support Team
Message 11 of 12

Hi @NW1955

 

It looks like there is a stuck order on your account, meaning the billing system hasn't updated correctly. 

 

I have requested the team responsible to fix this ASAP. 

 

Will let you know when they reply. 

 

Regards

0 Likes