Account not updated after upgrade to fibre 150

[NW1955]

Upgraded to fibre 150 one month ago but the online account is still displaying Fibre 65 so the account details are inaccessible to change any boost 

[Arne-TalkTalk]

Hi 

Im not 100% sure callsafe will work on VOIP but will ask our network team

Let you know.

[NW1955]

All appears to be correct now in the account also have boosts activated but cannot activate callsafe for my VoIP phone line

[Arne-TalkTalk]

Hi @NW1955 

Can you try My Account again the stuck order has been moved.

Thank you.

[ColinK98]

One month ago ?

Some of us have been having the same issue for 6 months now.
with little hope that Talk Talk are in a position to resolve it.

[Arne-TalkTalk]

Hi fmccool302 

Sorry its a known  issue and is being worked on. 

[fmccool302]

Same here been active on future fibre to 2 months still nothing 

[Arne-TalkTalk]

Im sorry that this is still ongoing, I will re-escalate it to the network team.

[NW1955]

Hi

still no further updates from TalkTalk can’t believe it can take so long to change something so simple as changing account details not very good customer service one gets demoralised talking to so many different customer service departments

[Arne-TalkTalk]

Hi NW1955

Its a network level issue and is still being investigated 

Sorry its taking so long

[NW1955]

still waiting to update my account as now find I cannot block scam phone calls as still unable to access my account online this has been ongoing now for one month with so many contacts with different customer departments why can’t a simple operation of updating my details

[Arne-TalkTalk]

Hi @NW1955

It looks like there is a stuck order on your account, meaning the billing system hasn't updated correctly. 

I have requested the team responsible to fix this ASAP. 

Will let you know when they reply. 

Regards