Account not updated

[fmccool302]

Took the upgrade option 2 months ago yet my account still shows as the old 35mb line.

[Arne-TalkTalk]

Sorry no update just yet

[fmccool302]

Any update on this my new plan is £32 a month but when my contract ends its £42

[Arne-TalkTalk]

Thank you @fmccool302 

I will contact the team responsible to update the account 

Regards

[fmccool302]

Yes they have been and installed it on the 30th March 2022.

[Arne-TalkTalk]

Hi fmccool302

Can you confirm that an engineer has actually been out to install the equipment? 

[fmccool302]

Hi yes, we really need this sorted asap we have less than a month before our old 35 fiber ends if this was gonna be this much hassle we would not have taken the offer.

[Arne-TalkTalk]

Do you still need help with this fmccool302? 

[Orangerizla]

I took a screen shot of my old account details, went to look at virgin media to switch. (no FF since installed on MArch)  I mentioned this in my post.  I  almost purchased a package.  I got a message telling me they would send me a new router and guess what? account updated to refelct new FF )which does not work) and a tie in for 18 months Grrr

[Arne-TalkTalk]

Hi @fmccool302

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[ferguson]

@fmccool302 If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

[ColinK98]

the forum is full of posts like this.
don't expect anything to change quickly or easily.

Do not be fooled when you are told give it 7 days and it will most assuring be resolved.
it wont.