04-12-2021 09:42 AM - edited 04-12-2021 09:42 AM
Checking to see if anyone has been able to use their own router as TalkTalk have neglected to send mine in time for the install.
I assume there will be a vlan ID to use - just wondered if anyone had it or was able to get their router working.
on 29-12-2021 07:22 AM
on 27-12-2021 09:45 AM
Well I'm still here. And service has been working for just over a week or so. After complaining to the CEO office at Cityfibre things moved rather quickly. I've currently got additional months added for free service. Which now takes me upto mid August before I need to pay anything.
When the service works it's great. TalkTalk just need to get their whole team re-trained on the product they actually sell.
on 16-12-2021 04:29 PM
Thanks folks for the assistance given on here. Had approx 2 days of service working perfectly before it all came to a complete stop. Cityfibre have another issue in the area. But I've also been contacted by my prefered provider to say they can offer service too when all is resolved, so cancellation notice has been given to TalkTalk - I just honestly cannot put up with the incompetance of their support team any further.
on 10-12-2021 05:59 PM
New date for going live now is the 29th Dec. Brill - well done Cityfibre (I joke of course) - pretty poor and for once not a fault of TT. Let's see what happens on the 29th - not convinced it'll work.
on 10-12-2021 08:34 AM
on 10-12-2021 08:22 AM
Eventually got the router - currently sitting in it's box unable to use as the service is still off. There is a Team Leader looking at the issues now, so I've left it to them. Spent to much this week on TalkTalk in terms of getting things sorted to a point. Hopefully CityFibre figure out where they have an issue on the network and get things fixed. I highly recommend from this experience that if at all possible you keep a backup internet service. Good job I have a decent working internet service already.
At the time taken so far, I'm not really expecting the Future Fibre service to be working before New Year.
on 09-12-2021 08:25 AM
on 09-12-2021 07:14 AM
Thanks for the reply. I'm not really sure that the team are capable of dealing with the current issues at present. They have been nothing but unhelpful. I don't really believe a call from them will help any further. Even their senior management are not capable of assisting.
I've been given a weeks timeframe from Cityfibre to resolve the no service issue. Surely the fix time for a service is not normally this long. Then again I wouldn't even know with this service as I don't even have a copy of the terms of service etc.
Thanks anyway, but I don't think it's worth the effort of trying to make further contact. Even had a complaint opened - which lasted a record breaking 1 minute, before they closed it.😞
on 09-12-2021 07:04 AM
I'm sorry to hear this. Please can you add your full name, alternative contact number and your FTTP order number to your Community Profile and we can try and arrange for someone from the Future Fibre Team to contact you directly. Please do not post any personal information on the Community.
on 08-12-2021 03:09 PM
on 08-12-2021 08:26 AM
Well done to Cityfibre - no help from TalkTalk though.
Contacted by CityFibre late yesterday to advise they have a fibre break a few streets away from us. They've obtained a permit and work should be done today to resolve the no service issue.
As for TalkTalk - still nothing and no sign of either router that was sent last week.
on 07-12-2021 03:38 PM
Thanks - Been told it'll be a week before service possibly goes live. Not the best of starts. Hopefully it'll be sorted, although not convinced that it will be.
And the support guys have been no help whatsoever.
on 07-12-2021 03:30 PM
on 07-12-2021 09:24 AM
Thanks for the reply - I'm battling on at the moment. Should have expected this really. And that's a shame for TalkTalk, seems like they rarely seem to get things right. Although a lot of the blame lies with CityFibre and Kelly Comms on this one.
on 07-12-2021 09:19 AM
on 07-12-2021 08:46 AM
Your Future Fibre Team have been no help whatsoever and I don't really know if they understand their purpose or what they should be doing.
I took it upon myself to contact the contractors head office to discuss why they couldn't carryout the install. Within a few hours and a few calls and emails back and forth from myself. They managed to get a team with a hoist to drive up from the Leeds area and install the fibre in the dark I might add.
Unfortunately Cityfibre have now let everyone down as the service at the pole on the street is not even active. I'm currently dealing with them directly as TalkTalk and the so called Future Fibre Team are incapable. I'm sure if I'd left to them - the cable would not even be installed at this point. To add to that I've received 2 shipping emails for routers. 1. Which is supposed to be delivered today. 2. which is still hiding in a depot somewhere.
on 07-12-2021 08:40 AM
on 06-12-2021 02:43 PM
Well if it was Kelly Comms and were anyway associated with Kelly`s that were based in Trafford Park, Manchester who held a contract with Sky for service and installs in the mid to late 90`s. I can well understand the bad service They also did cable TV stuff as well worked for the clowns and could see with my own eyes some of the work that was done. Even they gave subbies a bad name and that’s saying something!
on 06-12-2021 11:31 AM
Well.... Think I'll be cancelling based on today's level of professionalism.
Even after the installer carried out a survey the week before. He still turns up and can't understand why he doesn't have a hoist to complete the job. Grade A imcompetance.
At least I've still got my existing service. Comes highly recommended not to stop your existing service until Talk Talk, City Fibre & Kelly Comms get things sorted. To be absolutely honest I expected no different from this lot.