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Automatic compensation for delay to start of service

zaknumber1
Team Player
Message 10 of 10

Hi I ordered future fibre and the installation date was 15th November 2021. Openreach came but it did not work so I had nothing until 6th December 2021 some 21 days later.

talktalk told me I was due compensation of £5.04 a day for the delay to the start of the service and this would be paid automatically 30 days later.

Today is 15th January 2022 some 40 days later and no compensation. I spend 3 hours on the phone to find out what was happening to be cut off after an hour 3 times so I have no idea what’s happening 

 

Basic knowledge
9 REPLIES 9

Message 1 of 10

Hi zaknumber1

 

I have sent you a PM

 

Hopefully it will be sorted soon. 

0 Likes

Message 2 of 10

I’ve already tried that and after an hour of being passed around I get cut off 

This is supposed to be automatic compensation it is anything but talktalk owes me over £105 and for whatever reason don’t want to give me it 

But they took the money for my service when I didn’t have any disgusting 

Basic knowledge

Message 3 of 10

Hi zaknumber1

 

You may need to call the Full fibre team for this, there is an error on the account that is stopping me helping. 

 

I'm really sorry for any inconvenience caused 

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Message 4 of 10

Yes I replied took me a few days though and have had no further communication 

Basic knowledge

ferguson
Community Star
Message 5 of 10

Did you reply to Arne's PM? Subject to that I have re-escalated this for you. 

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zaknumber1
Team Player
Message 6 of 10

Still waiting for the auto compensation been 55 days now and I have received 2 bills with no compensation 

Basic knowledge

Arne-TalkTalk
Support Team
Message 7 of 10

 

Hi @zaknumber1

 

I can help with this I first need to confirm some security questions 

 

I have sent you a PM on the community

 

Regards

0 Likes

Gliwmaeden2
Community Star
Message 8 of 10

@zaknumber1, there's been a pink notice on this link for the past several months:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

It's highly likely that the actual payment may suffer a bit of a delay.

 

Gliwmaeden2, a fellow customer.
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ferguson
Community Star
Message 9 of 10

It will depend on your billing date.

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