on 30-04-2022 05:48 PM
Upgraded to future fibre. Have it in black and white I won't be charged for the first three months. Ten house points to anyone who can guess what happened next?? Yup, they never bothered to update my account so I'm being charged. I was supposed to have a call from a complaint manager yesterday. Another ten house points??? You got it. Nothing. Zilch. Zip No call.
Could someone please sort this out. I've been charged for what should have been the last of my three free months. This has been going on since April now. I wish I had left. I actually despise this thieving company now. The people at the top, who just don't care about customers I mean @Arne-TalkTalk
on 29-06-2022 01:34 PM
Hi, it's happened again. Another bill for a random amount with no explanation. This should be my third free month as promised when I upgraded. This has been going on since April now.. three days they said it would take to sort out, three months ago!!
on 01-06-2022 12:16 PM
The webchat agents ALWAYS lie. my FF was 'installed' March 15th still not working. the agent said on 2 occasions that they would arrange an engineer to come out. You get 10 points for the correct answer. its a joke. GL with your issues
on 30-05-2022 10:10 AM
on 29-05-2022 12:13 PM
I've now received a email telling me they are taking approx £20 off me in a few days for my Fibre 65. I upgraded in April and this should be my second month free. Can someone please do something about this, it's a joke!! It's not fair that I have to keep chasing it when all I get are false promises that it will be sorted in a few days!!
on 13-05-2022 01:07 PM
I will chase this up for you.
Hopefully it will be fixed soon, if the same thing happens next month, rather than call, post on this thread and I will sort it for you.
on 13-05-2022 12:56 PM
Yes it has, thank you. But they still haven't updated my account so the same thing will happen next month where I will have to beg them to refund me for my free months. Even the complain manager couldn't sort it. They just keep saying it will be another few days until the account updates, but it never does.
10-05-2022 10:27 AM - edited 13-05-2022 01:05 PM
on 06-05-2022 07:36 PM
Staff on the forum won't be back on here before Monday, @enemyfire.
There is a Complaints process detailed via the link at the foot of the page.
You can reach phone support on Saturday, Chat on any day after 9am, but nothing further can be done through the forum before Monday.
on 06-05-2022 04:32 PM
Can you give me timescale please? I've had quite a few webchat agents blatantly lie to me. ie a complaint will be raised for you. It takes three days. I'm just being fobbed off, over and over again... I wish I'd never stated with you.
on 04-05-2022 03:08 PM
Thank you @enemyfire
I have removed your account details from the open community.
I can see the problem, so will request the team responsible to fix it, once its fixed the 3 month discount will be applied.
Sorry for any inconvenience caused
on 04-05-2022 02:28 PM