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Careless service waste time

88rostam
Popular Poster
Message 2 of 2

 

I called 19/11/2021 to upgrade my broadband and booked for Enginer’s to come on 3/12/2021 when person came he said he can’t climb on the roof someone else do this work and he left, then I called TalkTalk customer service to report issues and customer service advice me that he talk to Maneger and let me know, which they didn’t call me back! someone call me on Monday 6/12/2021 to book Enginer for Saturday 9/12/2021 between 8am - 1pm but no-one came and I called TalkTalk customer service and they didn’t have any bookings records and asked to call 0345 172 5136 after 10:300am which I did called the person I spoken to he didn’t ask me anything of my details and he asked me to wait and keep waiting and waiting and waiting nothing then I Hangup, And on Monday 13/12/2021 someone called 07483 938314 he said want to come to install your broadband without and booking which at the time I was going to work

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi 88rostam

 

I'm really sorry to hear this.

 

Did our Order Management Team contact you again after the engineer called, to re arrange this visit?

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