on 31-12-2021 03:35 PM
Just signed up for future fibre 150 and the package clearly states: installation free. I have now received an email stating I will be charged for Setup Fee - New Line Sale: £60.00.
Please advise as this is not what I signed up for.
on 24-01-2022 05:19 PM
Sorry to hear this.
Please contact our Future Fibre Team on 0345 172 0074, as they'll take some details and confirm if the order's been fully cancelled.
on 23-01-2022 12:26 PM
How much notice did you give them, @paulbrannan?
You are probably best checking directly with them.
Use the Chat link at the foot of this page:
Most things to do with FF still have to be done directly with that team.
Forum staff will be back from Monday.
on 23-01-2022 12:01 PM
Hi, I cancelled my order & installation with talktalk but I have just had openreach turn up to my house to do the installation. I explained the situation and they left without doing the work/. Can you please confirm that my order with talktalk is fully cancelled?
on 14-01-2022 12:57 PM
on 10-01-2022 04:37 PM
on 10-01-2022 04:20 PM
on 10-01-2022 03:29 PM
on 04-01-2022 10:28 AM
on 31-12-2021 03:53 PM
Set up fees are usually chargeable and then defrayed by a credit for the same amount, it's just a bit of internal accounting nonsense. Are there any further details in that email? You can check with the Future Fibre team using Live chat here: