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City Fibre Installation Network Failure

Dobbin15
Chat Champion
Message 36 of 36

HI There,

 

I have just spent 45 minutes on a call and on hold for most of it (08001079000).

 

When I was eventually transferred to the appropriate department the call dropped after 4 rings.

 

Great.

I was to have my service upgraded to fibre today. The engineers arrived to install the fibre.

 

They installed the box inside my property. They installed the cable from the toby outside my property.

 

The only problem encountered is that there are no cable in the manhole connected to the cabinet. When they did the air blow through of the cable it leads to a different manhole with no cabinet connections.

 

The reason I was calling the above number is that I was asked to inform TalkTalk of the issue.

 

Just wasted an hour it seems. It would be more efficient to conduct a survey prior to offering upgrades.

 

Could you please ensure that my existing package is not disconnected before there is a working fibre network in my area

If all else fails, then read the instructions.
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35 REPLIES 35

Message 1 of 36

Morning,

 

Please let us know if you need any assistance 🙂

 

Thanks

 

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Message 2 of 36

Many thanks

 

If all else fails, then read the instructions.
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Message 3 of 36

Hi Dobbin15

 

I'm so glad to hear this, thanks for letting us know 🙂

 

I have ordered you a returns bag, please allow 24-48hrs for this to arrive.

 

Thanks again.

 

Debbie

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Message 4 of 36

Hi Chris,

 

Just to say thanks for all of your help in resolving this.

 

Work completed today and Fibre up and running.

 

I received the new router however there was no returns bag.  Can you sort one out for me?

 

Once again many thanks for all of your efforts,

 

regards

If all else fails, then read the instructions.

Message 5 of 36

Hi Dobbin15,

 

I've sent you a PM to confirm some details so that we can discuss this further


Thanks

Chris

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Message 6 of 36

Hi Dobbin15,

 

Hope you had a good weekend. I've not heard anything further yet from our Future Fibre team, I'll let you know when I do


Chris

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Message 7 of 36

Cheers Chris

 

Have a good weekend

 

Regards

If all else fails, then read the instructions.
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Message 8 of 36

Hi Dobbin15,

 

I've asked our Future Fibre team for and update, I'll let you know when I have any more information 


Chris

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Message 9 of 36

You are a star mate

 

Hi Chris is there any way I can get this escalated without wasting another hour of my life on the phone.

 

Email address or direct line to "Future Fibre"

 

City Fibre have arrived today. Not to complete my installation but to install Fibre 2 doors away from me as a new Job.

 

Beggars belief Chris

 

regards

If all else fails, then read the instructions.
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Message 10 of 36

I still can't see any indication that the router has been sent so I've ordered you one. It should be with you within a couple of working days


Chris

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Message 11 of 36

OK thanks, yes I'll check again and let you know


Chris

Message 12 of 36

Hi Chris,

 

They have backfilled the trench now and the ducting is now in place. All of the cabling looks to completed. Only thing will be the connection of the fibre in the cabinet, all other work was completed last week inside the property.

 

According to the upgrade offer a WiFi hub is supposed to be included. Still no sign of that. Have you found out if it has been sent?

 

regards

If all else fails, then read the instructions.
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Message 13 of 36

Hi Dobbin15,

 

Sorry, nothing yet, do they appear to have finished the work that you mentioned on the 28th?


Chris

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Message 14 of 36

Hi Chris,

 

Any word yet still heard nothing my end from Talk Talk.

 

regards

If all else fails, then read the instructions.
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Message 15 of 36

Cheers Chris 

 

If you could find out that would be a help then I would watch out for it coming

regards

If all else fails, then read the instructions.
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Message 16 of 36

Hi Dobbin15,

 

Glad to hear something is happening. I'll check to see if the router has been sent but the Huawei hub should work fine anyway


Chris

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Message 17 of 36

Hi Chris GCU here and digging up the whole pavement again to the cabinet. City Fibre here also.

 

Only thing missing is a WiFi Hub Still nothing from Talk Talk Chris and I do mean nothing at all on this at all

 

regards

If all else fails, then read the instructions.
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Message 18 of 36
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Message 19 of 36

Hi Chris

 

Many thanks for your reply

 

Regards

If all else fails, then read the instructions.
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Message 20 of 36

Hi Dobbin15,

 

I'm still waiting for an update from our Future Fibre team, I'll let you know as soon as I have any more information

 

Chris

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