on 30-06-2022 09:03 PM
This went fine cable wise and now have 4 green lights on the ont,
But.... router has no WAN connection. It just sits with flashing red/blue lights.
TT future fibre team activated my account earlier
- so how long to wait without signal before I call them back.
on 18-07-2022 06:59 AM
on 16-07-2022 11:35 AM
Router arrived yesterday: talktalk WiFi hub 2 (which is a sagecom), plugged in and no wan address. So....had a play with settings like you do and found it works fine if I turn off vlan tagging in DHCP settings
Weird, as I would think that would be ignored if fibre switch isn't using it, but no worries it's working well now, with good WiFi reach and wan is around 55Mbs down and 20 up.
I updated Sarah in faults who is on my case and they will look closer at the defaults as I deffo had to tweak mine.
But now am happy and will sign off this thread. Thanks for your help everyone...it's been an interesting journey, but my take away is that we got there in the end!
on 15-07-2022 07:16 AM
I'm sorry to hear about the delay with the router but I'm glad to hear that Sarah has got this in hand and is checking in on you. I'll check back in with you on Monday and hopefully the router will have arrived. Have a good weekend.
15-07-2022 07:11 AM - edited 15-07-2022 07:12 AM
Hi thanks for checking up...still no router tho'. Sarah rang again yesterday to apologise that she couldn't see a router order, so has made a fresh router order for me, which yodel are delivering tomorrow.
Agent Erica said she'd ordered one but no sign of it in your system when Sarah looked.
My old router is doing well though and I'm getting around 55 MB download, and 15 up, less over WiFi but can cope. That is better bps than the old DSL.
Sarah ringing again tomorrow to check speeds etc.
So now I'm being looked after and thanks.
It does feel difficult to get solutions but this is new tech and a new FF team working with CF, so support issues etc will level up when everyone knows what they're doing.
on 15-07-2022 06:38 AM
on 13-07-2022 06:17 AM
I'm really glad to hear this and I'm sorry that this wasn't identified in the first instance. I will check back in with you on Friday to see how the replacement router is performing.
on 12-07-2022 09:10 PM
So there you have it! It was as simple as updating my customer profile from ADSL to Fibre. No cable problems, no ONT problems, no City Link problems, no router problems, no modify the van problem, nothing to do with my comb generating static or any of the other spurious nonsense spouted in the past three weeks. It was TalkTalk's inability to talk talk to TalkTalk. I now have a working system.
on 12-07-2022 05:32 PM
Hi, apparently my account was still set to DSL, so FF team had this mixed up somewhere along the journey, but my "profile" on their server was incorrect. Once I was given the right server profile it all sprang into life. Sarah is great and seemed very knowledgeable in the tt infrastucture, which does overlap with CFs too obvs. So it might be worth seeing if Michelle would put you in touch with the Manchester fault office as that's what did it for me. Sarah is ringing me back Thursday so will ask if folks can contact her direct or what the best route for a fix is from their perspective.
But in my old outfit it was very hard to get directly to back room support as there were proper channels, albeit slow sometimes.
Perhaps safest to stick to Michelle, and keep everything documented in this forum - it's a fascinating read!
I did ask Sarah if this may be the same fix for us all ... but she was reluctant to discuss others with me, rightly I guess.
Best of luck - persistence will pay, and Michelle is in a difficult position BUT we did get there in the end for me, so hang in.
on 12-07-2022 04:12 PM
Hi Michelle I can confirm that the "Wi-Fi hub black" doesn't work on my ont but my laptop and other routers do, which may be useful information for you when diagnosing others.
I have an old router (TP-LINK ac1750) on my ont for now and is fine...a bit slow on WiFi but that'll be my old router!
Sarah will ring me on Thursday once my new router is here just to check all is good.
Thank you for persevering with this for us!
on 12-07-2022 03:23 PM
Yay - I have a WAN IP address up through the ONT on laptop plugged direct
which is a change that's just happened as it wasn't working at 1pm today.
Sarah from faults team in Manchester rang me and has changed my profile and worked through my setup and I can confirm I'm getting a public IP allocated and that Sarah can now ping my laptop from her end.
But the router still doesn't work - and we think the new one is the solution for that.
Will report back when it arrives
So far so good.
on 12-07-2022 02:08 PM
on 12-07-2022 02:04 PM
on 12-07-2022 12:28 PM