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CityFibre - FTTP - My Account showing contract has expired ? whats going on?

speedygonzalez
Problem Solver
Message 4 of 4

Hi,

 

Just logged into 'My account' and noticed that the Contract end date  has  changed.

I was advised by the Future Fibre team there would be no change to the monthly cost or contact terms, following the upgarde.

 

@OCE TEAM :  Any idea why?  My upgrade took place 30th May, yet the contract end shows 8th June,  this should towards the end of year. 

Contract End Date has changedContract End Date has changed

 

Has  there been change to my contract - no one has advised of any changes or is it a system glitch ??

 

Please let me know.

 

 

Thanks

 

Note: have updated profile with account number.

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3 REPLIES 3

speedygonzalez
Problem Solver
Message 1 of 4

Thanks for the update. 

 

Looks like My Account features, are taking some to catchup with the Free Future Fibre Rollout to customers.  

 

 

 

 

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Arne-TalkTalk
Support Team
Message 2 of 4

Hi  speedygonzalez

 

Its looks like My Account has taken the start and end date from when FTTP was activated, you actual contract end date is 24/11/2022 as per your agreement, It will sort itself out. 

 

Sorry for any confusion caused.

 

 

Gliwmaeden2
Community Star
Message 3 of 4

I'll make sure that this is in the queue for attention from staff, @speedygonzalez

Gliwmaeden2, a fellow customer.
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