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Confused by dates of contracted work

Meles21A
First Timer
Message 2 of 2

I've made an arrangement for my upgrade to be done, date & time sorted, Openreach contracted by you have got back to me with a different time & date, they ask any problem, I say yes & ther reply is to contact you & I can get hold of anyone to mention my query, on hold on 2 separate ocassions for a very long time only to get cut off.. Plus I was told some equipment would be sent for the engineer, I haven't received a thing & if I miss this package, what happens then.... 

 

JS
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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi Meles21A

 

You have to contact the future fibre team, we dont have access to future fibre orders at this time. 

 

Try the live chat option on our page https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

Regards

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