on 04-07-2022 07:39 AM
on 01-07-2022 10:48 PM
on 01-07-2022 08:53 PM
Unfortunately, your posting on behalf of a friend is classic spammers tactic, even if legitimate.
Also looking at these posts you mention a trial and trials are not able to be discussed here as trials are subject to non disclosure agreements, which your friend would have agreed to when accepted for the trial. Trials have dedicated means of communication and if you have issues you should contact the trials team accordingly.
For staff to respond too you need to have completed your profile, but as the account is not in your name, there could be GDPR issues in discussing another person's account with you.
Have you searched the knowledge database for help in setting up the equipment?
01-07-2022 08:50 PM - edited 01-07-2022 08:54 PM
@Robertus85, the forum suffers from a lot of Spam, so anything referring vaguely to a friend may end up moved out of the way as a precaution.
It's really better if your friend posts in their own right.
Anything dealing with a specific account and equipment for that service needs to be sorted out with the account holder.
For staff to identify the account, community forum profile details need to be completed and sometimes further security checks are required.