Do TalkTalk know I've chosen to upgrade tariff?

[only1ian]

As our current contract is due to end on 28/1/22 we chose (online on 18/1/22) to upgrade to Fibre 150 with an engineer due on 18/2/22 to install it.

A BT Openreach engineer came yesterday to do some preliminary work outside the house but there has been no evidence to suggest that the details of this upgrade have been applied to our account apart from a 'Wecome To Future Fibre' email the following day.

I can't find anything details in MyAccount, there has been no confirmation email regarding the installation date and when I access MyAccount it is still asking whether we want to do anything before 28/1/22 when our contract is due to end.

Would someone be able to confirm that details of the tariff change have been picked up by the relevant department/person?

Thanks

[Arne-TalkTalk]

Hi @only1ian

I can investigate this I first need to confirm some security questions 

I have sent you a PM on the community

Regards

[Gliwmaeden2]

The setting up of My Account for Future Fibre seems to take ages, @only1ian, and it's all in the hands of that team.

You need to contact their specialist Chat team, linked at the bottom of this page:

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre