on 13-05-2022 03:06 PM
I just wondered if you get to keep the Eero routers at the end of the contract?
I went for the 900 fibre, because it came with an additional router, but I'm now wondering if you even get to keep it at the end?
on 27-05-2022 06:20 PM
on 27-05-2022 05:45 PM
I have already bought two Eero Pros from CEX. They are both working but the app has started to show TalkTalk branding and subsequently Eero support have confirmed that both serials are registered against TalkTalk. I am still in my return period so I think I will just return them as it is not worth the risk. I thought maybe the extra features would be worth it but my Eero Pro 5's are pretty solid (I just run them in bridge mode) so I'll probably just stick with those. I am about to get CityFibre in the next few weeks so maybe I'll just end up with them that route if I choose TalkTalk as an ISP.
on 27-05-2022 05:17 PM
TalkTalk said that TalkTalk supplied free-issue eero 6's will be disabled if not used on an eero enabled package. This indicates that even TalkTalk customers may have such eeros disabled if not used on an eero enabled package. An eero purchased outright from TalkTalk is not going to get disabled. This suggests to me that eero serial numbers are collected to identify free-issue vs purchased eeros.
Appropriate here to say "buyer beware". The eero 6 / eero Pro 6 and its serial number needs to be registered to an Account before use. Transfer of ownership requires a new Account to be registered. The eero Terms and Conditions, section 10, indicates that eero may suspend or terminate rights of access if eero in good faith believes that you wrongfully acquired an eero Device.
You going to buy an eero originally supplied free-issue by TalkTalk?
on 27-05-2022 03:45 PM
Do Talk Talk disable Eeros that are not being used with TalkTalk? There are a lot on sale on eBay that are TalkTalk ones. They aren't locked per-se, they will work with any ISP I believe, especially if just in bridge mode but I want to know if they would get remotely locked?
13-05-2022 03:21 PM - edited 13-05-2022 03:42 PM
You may keep the router(s) / mesh networking device sent to you at the start of service with TalkTalk, because that's what Terms & Conditions say, so long as those devices haven't been swapped out by TalkTalk and you complete the contract. But why would you want to keep a device that's locked to TalkTalk as it's not going to be usable with another ISP?
on 13-05-2022 03:20 PM
All equipment has to be returned if you are leaving TalkTalk, unless you purchased any equipment yourself from the online store etc.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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