on 22-06-2022 08:35 AM
I have an upgrade install scheduled for tomorrow morning upgrading to Fibre 150.
TT complaints dept reassured me that everything in on track but I haven't received eero box, voice device, TV box.
Does the engineer bring them?
Was under complaint ref CMP 277052
on 23-06-2022 07:54 AM
on 22-06-2022 06:38 PM
Received a call from Charlotte Gott to tell me my order has not worked so installation won't happen tomorrow.
I'm not available next week. Contract ends 2/7/22 so will be out of contract before install happens. Hopefully there will be some compensation. 🤞
on 22-06-2022 10:30 AM
on 22-06-2022 10:23 AM
Thanks for the responses. Ive done live chat and they've told me there's a problem. I knew that! They suggested I ring Openreach to see if they know what's going on.
I have spoken with customer service, Charlotte Gott, who confirmed she would sort everything.
Ill wait and see what happens/ doesn't happen tomorrow.
on 22-06-2022 09:04 AM
on 22-06-2022 09:01 AM
Engineers from Openreach will install their network equipment outside and inside your home.
The eero 6 and any associated adapter are delivered by courier. The TV Box is despatched only when the broadband service is confirmed as active.
The Future Fibre Support Hub is your go-to resource for information, guides and LiveChat with the Future Fibre Team.
To speak to the Future Fibre team about an order start a LiveChat here:
TIP - Scroll down the Future Fibre Support Hub page to GET IN TOUCH. if you don't see a blue Chat now button then pause tracker blocking in the browser, ad-blockers or similar blocking software to avoid conflict with LiveChat's operation.
Opening hours are here: When to contact TalkTalk?
Calls to the Future Fibre team on 0345 172 0074 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate or included in your UK mobile allowance.
Future Fibre Help